Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of countries across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Please feel free to contact the customer service team if you need more information.
Return and refund policy
DEADLINE :
You have up to 14 days after order reception to return your product. If more than 14 days have elapsed since the date of reception, we will unfortunately not be able to accept your refund request.
FÀQ
HOW TO RETURN AN ORDER
If you wish to return one or more of the products you have received, you request by e-mail to the following address: service@MyMangasekai.com
Upon receipt of your request, we will send you a pre-filled shipping label to our returns warehouse in Belgium, which you should print out and affix to the box. In return, we will deduct €20 from the amount eligible for reimbursement
WHICH PRODUCTS ARE ELIGIBLE FOR RETURN?
All our products are eligible for return as long as the return is announced within 14 days of the date of purchase.
the value of your orde is eligible for a refund. Potential delivery charges paid at the time of ordering will not be refunded.
Please note that any delay in the delivery is not a substantial reason for a refund of your order.
IN WHAT CONDITION SHOULD THE ITEM BE RETURNED?
To qualify for a refund, your item must be<strong undamaged. Each returned product must be in it strong original packaging, accompanied by the delivery note, protective all accessories received. If the product is not intact, no refund will be issued.
ARE THERE ANY RETURN SHIPPING COSTS?
You will be responsible for the cost of returning your items. I we provide a return label, we will deduc <strong 20€ for shipping cost (25€ for returns outside France) from the amount of your refund.
WHEN WILL I RECEIVE MY REFUND?
received and inspected the returned item and if the return procedure has been followed, we will process your refund and a credit will automatically be applied to the payment method used for your order, within 14 days.
If you have not received your refund within 14 days :
Please check your bank account again to make sure that the movement is actually absent.
Contact your credit card issuer, as there may be a delay before your refund is officially posted.
Contact your bank. There is often a processing time before a refund is issued.
If, after completing all these steps, you have still not received your refund, please contact us by e-mail at the following address: service@MyMangasekai.com
WHAT ABOUT DEFECTIVE OR INCOMPLETE ITEMS?
Mangasekai guarantees the quality of its products. If one of your items is contact us within 3 day of receipt of the parcel a service@MyMangasekai.com, along with photos or If the item is confirmed We thank you for respecting these deadlines, as they are the deadlines imposed by the carriers to open a claim against them.
[Guest Instructions]
1. Please pay within 24 hours after placing the order
2. Delivery time: 7-14 working days
3. Customer emails will be responded to within 24 hours
[Order Process]
1. Select the product you like on the website, select the appropriate color and size, and click Add To Cart
2. A mini shopping cart will pop up on the right, click PROCCEED TO CHECKOUT
3. Leave your email address on the checkout page and fill in the shipping address
*Note: The delivery address must clearly indicate the street and house number.
4. Select the payment method and pay according to the prompts
5. Waiting for receipt
* You can use the order email to register an account on the website and log in to check the order status.
* After placing the order, the system will send a confirmation email.
* We will ship the goods according to the order in which the orders are placed. Generally, the goods will be sent out within 72 hours.
*After the order is shipped, the system will send a shipping notification email.
[FAQ]
Q: How long will it take for the order to arrive?
A: Generally, if there is sufficient inventory, the goods will be delivered to the warehouse within approximately 2-7 days. We will check the quality and ship it out to the customer on the same day. The shipping may take 7-15 business days. Under special circumstances, such as out of stock and transportation problems, the delivery date may be slightly delayed.
Q: I found an error in the information after submitting the order, what should I do?
A: Please contact us as soon as possible to make changes if it is still possible. However, please note that we cannot make any changes to the order after it is shipped out. Ridgerook will not be able to arrange returns, exchanges or refunds for any order problems caused by incorrect filling in by the customer.
Q: How do I know the size?
A: Detailed dimensions (in centimeters) are listed on the product page for customers' reference. The dimensions of the goods are all measured manually. There is an error of less than 3 centimeters between the actual product and the size chart, which is within the normal range. Unless the error is extremely serious, returns or exchanges will not be accepted for this reason. If you need sizing advice, please contact us for enquiries.
Q: Under what circumstances can returns or exchanges be made?
A: In order to ensure that the goods are in new and good condition before being sent out, we will conduct quality inspections upon receipt. In addition to wrong styles, wrong sizes, severe color differences and defects, we do not accept returns or exchanges.
*There are no returns or exchanges once the product is used, cleaned or tried on.
For details, please refer to [Return and Exchange Policy]
Q: Anything else you need to know before purchasing?
A: 1. Due to different production batches, there may be slight differences in the color and material of each batch of products. (This is inevitable T.T)
2. The silkiness of the fabric will be slightly reduced after cleaning, and pure cotton is also prone to deformation, so please treat it gently.
3. Dark-colored fabrics may have floating colors during initial washing. This is a normal phenomenon and does not fall within the scope of quality abnormalities or defects.
4. Dark-colored clothing must be washed separately from light-colored clothing to avoid staining.
5. Clothing has a lifespan, just like home appliances. Air conditioners will become old after being used for a long time, and lights will burn if turned on too much, not to mention clothes that are worn and washed every day. Using a washing machine is destined to shorten the life of the clothes and increase the chance of deformation (imagine the roughness of the washing machine). Clothes will also produce lint due to the friction of daily wear (except for special materials). This is a normal physical phenomenon. The clothing fabrics are not 100% flawless. Even if they are viewed as original cloth, there will be imperfections. Please understand and understand. thanks for your support!
